Several weeks ago I think we set a record for notes and letters from customers thanking us for great work. I love it when those notes are directed to management to point out how well our staff is serving folks.
This morning flowers arrived for our Kim Crawford and we all assumed it was from her most loving husband, but alas, it was from a customer and it included a swell thank you note. Way to go, Kim!
We love hearing from all of you when we do great and when you think we can improve on what we do for you. It's is a big goal here to create an increasing group of raving fans. Thanks for the feedback.